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Privacy Policy

Effective Date: March 2026

EGO HERO LTD (trading as BuzzMenu) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use the BuzzMenu platform as a Merchant (Restaurant/Cafe), or use it as an End-User (Diner).

1. Information We Collect

A. Merchant Data (Restaurant Owners & Staff)

  • Account Information: Name, email address, phone number, and venue details.
  • Financial Information: Payment and billing information processed via Stripe Connect. We do not store full credit card numbers on our servers.
  • Operational Data: Menu items, pricing, staff credentials (PINs), and floor plans.

B. End-User Data (Diners / Customers)

  • Order Information: Items selected, dietary requirements, and order history.
  • Payment Information: For upfront 'Cafe Mode' payments, credit card details are passed directly to Stripe. BuzzMenu does not store this payment data.
  • Technical Data: IP address, browser type, device type (e.g., iPhone, Android) used to scan the QR code.

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide, operate, and maintain the BuzzMenu platform.
  • Process transactions securely and send related information (e.g., receipts).
  • Provide Merchant analytics regarding order volume and popular menu items.
  • Detect, prevent, and address technical or security issues.
  • Comply with legal obligations and resolve disputes.

3. Disclosure of Your Information

We do not sell your personal data. We may share information with:

  • Service Providers: Third-party vendors like Supabase (Database infrastructure) and Stripe (Payment processing) who assist in operating our platform.
  • Merchants: If you are a Diner, your order details are shared with the specific restaurant you are ordering from.
  • Business Transfers: If BuzzMenu is involved in a merger, acquisition, or asset sale, your data may be transferred.
  • Legal Requirements: When required by law, subpoena, or to protect our rights.

4. Data Storage, Security & Retention

Your data is stored securely using industry-standard encryption and row-level security policies (RLS) ensuring strict multi-tenant isolation. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information (like active user sessions). You can instruct your browser to refuse all cookies, but this may affect your ability to use the BuzzMenu platform.

6. Your Data Protection Rights

Depending on your location (such as under the New Zealand Privacy Act or GDPR), you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your personal data.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Email: buzzmenu.app@gmail.com